How do I cancel or change my booking?

You can change your booking up to 48 hours before the scheduled departure time. Simply log in to your customer account and click on “My booking” –> “Retrieve my booking” –> “Change booking”. It is not possible to cancel your booking.

Please note: You can only change the date of your trip, not the place of departure or arrival and not the name of the traveller. Rebooking is only possible if you have booked your trip on If you have booked a Pinkbus trip via a third party provider such as Omio or From A to B, rebooking is not possible. Also, you only have the advantage of a free seat reservation if you purchase your ticket via our booking platform (