What happens if I lose my booking confirmation?

After you have completed the booking process, you will receive a booking confirmation via e-mail (PDF attachment). You don’t have to print it out, just show it to the driver on your smartphone or tablet. You can also retrieve your ticket on the Pinkbus website using your booking code and e-mail address. This is possible even you haven’t set up a customer account.

If you have set up a customer account, then you have unrestricted access to your PDF ticket in your personal customer area and can add it to your Apple Wallet.

Should you have lost the confirmation e-mail and the booking code or be unable to log in to your account for some other reason, please contact us via our contact form.